As an eLearning course designer, you will often encounter clients who don’t have the time or budget to do an assessment before beginning training. Some clients may simply feel they already know what their employees need.
However, like with many scenarios, a skipped step today ends up costing way more in the long run. Developing eLearning courses without asking the right questions is prone to give too much content, too little or just completely wrong content.
While there is a variety of constraints pushing clients and you to rush the process, there are three much worse things that can happen when you skip the training needs analysis:
#1: Teaching the Right People the Wrong Skills
Teaching ALL the skills to ALL the employees in your company might seem like a decent way to cover your bases, but it’s time-consuming and ineffective. By trying to devise a one, size fits all training you will likely not fit anyone very well.
Example: If you have a sales team, and half of the team is tasked with drumming up new accounts while, the other is supposed to maintain existing accounts, it doesn’t make a ton of sense to teach the entire team about cold calling techniques. This wastes time and money for both employee and employer.
Similarly, teaching things your employees already know will make them feel as if they are being talked down to and as if you don’t know them or their jobs well enough to understand what skills they already have.
It is also important to avoid shallow needs analysis, meaning a simple survey of employees and managers to find out what skills they require is not enough. Effective training needs analysis will answer at least these questions:
- Who needs training?
- What do they need to learn?
- What skills are needed and for what reason?
- What skills are already in place?
- What is needed but is not accessible?
- What is missing from existing training?
#2: Teaching the Right Skills to the Wrong People
Why do the wrong people get trained?
- An overlap of skills/training occurs when new employees come in with existing knowledge.
- Company policy says each employee requires a certain amount of training no matter if that employee is already knowledgeable or not.
- Sometimes it’s just a matter of using up the budget so the same budget can be asked for again the following year.
Knowing your students is the best way to avoid redundancy in training; so starting with what you do know is a reasonable strategy while filling in blanks with a needs analysis. Without a training needs analysis, you can expect to have other projects suffer due to employees’ attention being taken up by the unnecessary training. Employees who are forced to relearn information may become bored and stressed, letting their work suffer as well.
#3: Teaching the Right Skills the Wrong Way
While training is a great way to address many problems and skill gaps within a company, it is not always the answer. Often, training is thrown at an issue once it has already become urgent. A kind of panic sets in as a problem becomes critical, and training is the go-to answer.
Determine if training is really the best option by asking yourself these questions:
- What is the actual problem this training is attempting to solve?
- What are the causes of the issue and are they actually being caused by internal or external forces?
- In what ways will training address these causes?
- Was training already attempted and, if so, what was the outcome?
- If there was previous training, why did it fail and what could have been done to make it better?
- Are there things already in place that we can utilize to rectify this issue?
Even if you do decide on training, there are still questions that need to be answered to decide on what type of training would be most effective.
Look at these questions before starting to formulate a training plan:
- How many people is this intended to teach? If there are only a few people, eLearning might not be the best or most cost-effective option.
- Will people need to refer to the information being presented in an ongoing way? Elearning is a great option for this over the option of live training which relies too heavily on learners’ ability to take notes.
- Do we need formal or informal training? If we are talking about a small group, a one on one or more informal style training might be best especially if the group in question is already highly skilled but needs to pick up a skill or two. A large group, like an entire sales force, might need more structured training.
- Where and how should this training take place? Classroom training can be the answer when you need to demonstrate something for example. Elearning or a combination of on-site and on computer learning gives the most flexibility and can be used effectively for a large group. Sometimes a simple reminder is all the workforce needs, and a poster campaign can work. An example of this is when we leave a reminder to wash hands in a bathroom.
With these things in mind, you can go on to be a better course designer, always keeping what is needed in mind as you create. We hope this will also give you the tools to convince clients of the need for needs analysis and how this will help them and their company in the long run.
Other Recommended Reads:
- Training Needs Analysis - The Business Case
- 3 Steps to an Effective Needs Assessment for Corporate Training
- How to identify training needs
- Training Needs Analysis: 8 steps to conducting a training needs analysis
Learning needs analysis and evaluation, 2nd ed., Francis Bee & Roland Bee London: Chartered Institute of Personnel and Development, 2003
Training: It’s Not Always the Answer, Bill Stear, 2005
TRAINING NEEDS ASSESSMENT. A Must for Developing an Effective Training Program, By Judith Brown, Director of Research